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If you already paid

You still have a next step.

A worrying purchase can happen to anyone. Keep the evidence and act promptly.
  1. 1. Contact your bank or card issuer

    Explain what happened. Ask which payment dispute or purchase protection options apply.

  2. 2. Keep your records

    Save order confirmations, messages, screenshots, and the shop link.

  3. 3. Report your concern

    Use your national consumer authority’s official website.

  4. 4. Avoid recovery promises

    Do not pay someone who promises to recover your money for an upfront fee.

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